Access procedures

To the Visitors of the Royal Palace

ACCESS OPERATIVE PROCEDURES AND BEHAVIOURS TO BE ADOPTED DURING THE ENTIRE VISIT TO THE ROYAL PALACE

To access the Monumental Complex of the Royal Palace, you can buy your visit at the ticket office or online.

To use the site on Saturdays, Sundays and holidays it is mandatory to book at least 24 hours in advance.

The booking assistance service is provided during the opening days and hours at the ticket office of the Royal Palace or by sending an e-mail to ticket office@federicosecondo.org or by contacting 091/7055620

The purchase can be made through the Federico II Foundation website: www.federicosecondo.org by clicking on “Online ticket office” “Online booking”

Tour Operators, Travel Agencies, Touristic Guides, Associations, Schools and Universities can book their group visits through the website of the Fondazione Federico II: www.federicosecondo.org clicking on “Online Tickets” “Online Booking” or sending an e-mail to the address: th.gruppi@vivaticket.com

A body temperature screening will be carried out on visitors prior to entering the Royal Palace and starting the visit. The body temperature screening is compulsory.

Access will be denied to visitors with a body temperature of or above 37.5 degrees.

The screening will be carried out by safety staff entrusted with the respect of specific operative procedures. Access to the Royal Palace will take place from the Monumental Gate – Piazza del Parlamento, passing through a control area and a sanitation tunnel (the sanity box will nebulize a mixture of sodium chloride, sodium hypochlorite and sodium hydroxide).

To be admitted to the tour, visitors must wear a filtering face mask without valve covering mouth and nose. The mask will have to be worn during the entire visit. Inside the Royal Palace, the Palatine Chapel and the Royal Gardens, visitors must maintain the social distancing of 1 metre and avoid gatherings. It is forbidden to move away from the touristic route and/or enter areas forbidden to visitors in order to avoid interferences in areas only pertaining to the ‘Assemblea Regionale Siciliana’.

The Staff in charge with the safety measures will see to the strict observance of the above prescriptions. Special signs will show where to find the disinfectant gel automatic dispensers.

Upon booking the visit, it is intended that all visitors will have read and fully accepted all the prescriptions, without exception.

Visitors must respect the time booked for the visit, arriving on the site 15 minutes in advance in order to allow all the necessary checking, safety and sanitation procedures, as indicated on the booking voucher.

In case the Visitor should not respect these indications, the safety staff, in charge with the control of the vouchers, will not allow them inside the Royal Palace and no refund will be paid. In no case access will be allowed with a delay of over 10 minutes.50 visitors at a time will be allowed into the Complex, so that no more than 200 visitors at the same time will be within the area in the hour time unit. 

The tourist flow will therefore be phased allowing intervals of 15 minutes.

Visitors will find information signs all along their visit. At the end of the visit, the personal protection equipment (PPE), as well as the audio guide earphones (if requested) will have to be disposed of in special bins placed next to the exit of the Royal Palace (bookshop area, next to the Monumental Gate exit).

The tour will last 60 minutes.

Visits of groups of no more than 10 people (plus the guide) will be allowed.

AUDIO GUIDES

It will be possible to hire audio guides. Hiring will have to be requested when booking the ticket. The Fondazione will see to the careful sanitization of the devices. The disposable earphones must be disposed of at the end of the tour, in the special bins placed near the exit and properly marked.

LIFT USE will normally be reserved only to those visitors with deambulation problems or with other special health conditions suggesting its use.The use of the lift will normally be allowed to one visitor at a time, unless a caregiver presence is necessary.

OPENING HOURS

The ‘Fondazione Federico II’ will be open on the following days and at the following times:

Monday from 8h30 to 14h30 (last entrance)

Tuesday from 8h30 to 14h30 (last entrance)

Wednesday from 8h30 to 14h30 (last entrance)

Thursday from 8h30 to 14h30 (last entrance)

Friday from 8h30 to 16h30 (last entrance)

Saturday from 8h30 to 16h30 (last entrance)

Sunday fand holidays from 8h30 to 9h30 (last entrance) and from 11h30 to 12h30 (last entrance)

The visit to the Pisan Tower, on Friday afternoon morning, could be inhibited for institutional reasons. In order to ensure the observation of the booked times and the proper management of the tourists’ flow, visitors will have to be on site (going to the main entrance in the suitably marked areas and maintaining the social distancing of one metre) 15 minutes before the time indicated on the booking voucher.

Notice – It will be possible to buy the online ticket up to 20 minutes before the last entrance scheduled for the day.

INFORMATION NOTICE ON THE PROCESSING OF PERSONAL DATA REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND COUNCIL (GENERAL DATA PROTECTION REGULATION – GDPR) DEDICATED TO THE PROCESSING OF PERSONAL DATA CARRIED OUT ON A TEMPORARY BASIS AS PART OF THE ANTI-COVID19 PREVENTION ACTIVITIES.

The Fondazione Federico II informs You that, according to art.13 of the EU Regulation n.2016/679 Your personal data will be processed according to the procedures and for the purposes stated hereafter. The personal data You have provided, will be processed exclusively and for the purposes connected to the anti-Covid 19 prevention action. The juridical basis of the data processing procedure connected to the above purposes complies with the implementation of the anti-Covid 19 security protocols according to art. 1, n. 7, lett. d) of the DPCM dated 11 March 2020.

Personal data object of processing Ordinary data: name, surname, telephone number and e-mail address. The personal data collected will be stored until the end of the state of emergency. Data processing is performed according to measures suitable for assuring the security and privacy of Data. Your Data will not be disclosed to undetermined subjects. Data will not be transferred out of the European Union. The Controller of the Data processing procedure is the Fondazione Federico II, having its registered office in Palermo, Piazza del Parlamento, 1 and its executive and administrative offices in Palermo, Piazza della Vittoria, 23, C.F. 97133160826 and P.IVA 04651480826.

The Data Controller: Fondazione Federico II

 

Only in case you need to make a reservation out of the scheduled times, it is possible to make a request to the following e-mail addresses:

claudio.picciurro@federicosecondo.org

For any further information, please call the number 334 6395860 from Monday to Friday from 9h00 to 13h00.

Fondazione Federico II